The contact center is one of the vital organs of a business which plays a crucial role in boosting the business as well as driving up the sales. Providing call quality assurance in terms of call center operation is very important and it is something that is now being taken seriously by a lot of companies and organizations alike. There are a number of quality assurance analysts in the market who offer their expert services at distinct prices for the clients. The Call Criteria is one such company that employs the most effective mechanisms to provide the best results in terms of analysis and ensuring quality of your call centers. Understanding the work of call criteria The Call Criteria has been founded on the basic understanding that accurate as well as scalable quality assurance services for the third party contact center are vital for boosting profitability, efficiency and growth. The professionals at call criteria believe that key to scalable, accurate and affordable quality assurance services for third party call centers involves collaborative approach involving human quality assurance analysts and the technology of voice analysts. However the Call Criteria believe in relying on the humans for the most part on providing accurate scoring. The three fundament and important services that the Call Criteria provide to their clients include evaluation and scoring the customer-agent interactions, identifying crucial behavior as well as procedures that drive up the sales and ensuring that the call center are compliant to the relevant laws. The various companies who have outsourced the quality assurance program to the Call Criteria have benefited from the monthly reductions caused by compliance violations on average of 7%. This is a significant number in terms of company's output and thereby helps organization immensely in their productivity.
0 Comments
Leave a Reply. |
|